FREQUENTLY ASKED QUESTIONS
Your Questions Answered
ARE ITEMS PRE-WASHED/ READY TO WEAR?
items are no longer pre-washed prior to shipping due to allergy guidelines and recommendations. Items are however, carefully selected and inspected before sending to customers
CAN WE RETURN ITEMS IF IT DOES NOT FIT?
items are nonrefundable and can not be exchanged. Its best to go up one size if you are unsure of your sizing.
Items are purchased from secondhand stores that do not offer refunds so in return, neither can ThriftNTell.
HOW LONG DOES SHIPPING TAKE?
for personalized boxes shipping is normally 5 business days however in the event of a large amount of orders, shipping can take up to 2 weeks. We want to insure that we are choosing the best items for each customer and providing a unique experience for each clients.